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We offer multiple channels for support. For immediate assistance, we recommend using Telegram for faster response times.
Telegram Support
Get instant support via Telegram messenger. Our team typically responds within minutes during business hours.
Email Support
Send us an email for detailed inquiries or documentation requests. We respond to all emails within 24 hours.
Telegram: Typically within 30 minutes during business hours (9AM-6PM EST)
Email: Within 24 hours for all inquiries
Frequently Asked Questions
Find quick answers to common questions about your Tesla investment account.
Cryptocurrency deposits typically require 1-3 blockchain confirmations before they appear in your account. This usually takes between 10-30 minutes depending on network congestion. Once detected, deposits require admin approval which can take up to 2 hours during business hours.
The minimum initial investment is $500. Subsequent deposits have a minimum of $100. These thresholds help ensure efficient portfolio management and optimal returns for all investors.
We charge a 1% annual management fee, calculated monthly (0.083% per month) based on your average portfolio value. Fees are deducted from your available balance, not from your investment funds, to ensure your investments remain fully allocated.
Yes, you can request withdrawals at any time. Standard withdrawal processing takes 2-3 business days. Large withdrawals (over $10,000) may require additional verification and can take up to 5 business days to process.
Dividends from Tesla stock are automatically reinvested unless you've selected the cash distribution option in your account settings. Dividends are typically distributed within 5 business days after Tesla's official payment date.